Hello,
I'm looking for some advice in regards to how we approach a situation with a staff member we have engaged on a full time, remote working basis. We've identified that she has her 3 year old present whilst she is working for us and she has no alternative childcare arrangements in place.
Her role requires her to undertake in depth investigation work and also make/take calls from customers which both require focus and concentration. She's told us that the child is separate from her in another room and only requires occasional attention. She is still in probation and is currently not on track with her peers from a performance and competency point of view. We're concerned that childcare is therefore having an impact on her ability to undertake the role. We are of course needles to say concerned about the welfare of both mother and child.
We do not have anything in our policies to state that this set up is not permitted however its difficult to understand how she is able to undertake both activities.
Any advice on how to deal with this situation would be greatly appreciated, Thank you