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Employee Satisfaction Survey

Michelle

Good morning all

This is my first ever post and I have no doubt put it in the incorrect place hence apologies in advance Steve :-)

Anyhow, I'm quite a HR novice (Studying Level 5) and would really appreciate some help please.    I am currently assisting management within our company to bring our very disjointed team together.  As a starting point, I have been tasked with asking all employees to complete an annonymous employee satisfaction survey (preferably on line with collated instant results) ....can anyone please point me in the right direction as I can't see if such thing exists or am I asking the impossible?  I did a google but no joy.

Many thanks in advance

Michelle

  • Hi Michelle

    Our company uses Survey Monkey for the customer side of things but i can see that they have employee surveys as well www.surveymonkey.com/.../

    Also a HR section if you click the 'solutions' drop down list at the top of the site. I can't attest to the actual quality of the surveys, as that's carried out by our marketing team, but can only assume they must be doing something right if we're still using them.

    Hope that helps.

    James
  • in reply to James
    Thank you James, I have come across survey monkey and will look into more
  • We have recently used Microsoft Forms (as it was included in a package we already paid for) and been very pleased with it. There are anonymous and non-anonymous options. It is similar to surveymonkey in terms of simplicity and appearance. You can export the results to excel or it will make charts of results for you.

    I would second the advice above about being careful what you ask i.e. only ask for suggestions in areas you're genuinely open to changing! That was a lesson I learned the hard way when I used to be involved in public consultations...quite rightly, nothing infuriates people more than putting thought and effort into sharing ideas and then discovering the "powers" had already made their mind up in advance.
  • in reply to Sarah
    I have used Qualtrics and have generated a report of results recently. In regards to the questions - it is always good to have a working group and test the questions. Have a good idea of what do you want to ask and how would you like to connect your questions with the strategic priorities of the business. People issues will come up and an action plan following the survey results would be highly recommended. Make sure you have something like "you said, we did" in your comms to staff so that they will feel the connect between their voice and actions. Timing of your survey is also important - ensure that the survey is being published in a good time for employees, perhaps Oct-Nov.Let them know what are the benefits of completing the survey and perhaps, if the company could afford it, donate £1 per completed survey to a preferred charity.
    I hope that helps.