Hi Averkios,

With my academic hat on I would say that this isn’t a big enough sample size for a Master’s dissertation - but you’d really need to check with your tutor.

Your methodology would need to be really tight and your arguments well supported to make this work - such as clearly showing there is/isn’t homogenisation. I believe that there’s only a handful of CCG’s still using shared services so it may be you ask ‘why’.

It may also be worth comparing/contrasting what the CEO’s say by interviewing the end users - ie: the managers on the front-line using this service.

Hope this helps.

In reply to Teresa:

Hi Teresa - many thanks for the reply. It definitely is helpful.