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Completely messed up weekly payroll run in my first week in new job...

Lesley

I started a new role in HR last week but it has been hell.  Part of my new role has been to input weekly hours into SAP (I have never worked in payroll before).  During  my first week of doing this I had no one peer checking my work and the codes I have used were wrong.  I ended up paying people for absence when it should have been unpaid - this has now been rectified and now I worried I've also not used the correct coding for unauthorized absence - instead logging this as authorized unpaid (although we would have sent RTW forms out for these during the week because it was another team member actioning these).  I am just sitting tight and hoping that no further issues don't come to light when the staff get their payslips but i have found the whole experience really stressful.  I am determined to do next week's correctly but I am just worried about this week's mess as it was my first time and I look totally incompetent .

The General Manager even came to talk to me about it - should I just quit now?  I feel like total rubbish and the lady who trained me (we are the only 2 in the office) has told me not to worry because things can be rectified but I feel like a failure already - I nearly fell asleep at college last night cos I've been awake worrying all night, since I pressed the button to submit payroll.  

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  • I agreed to take on payroll about a year ago, but asked to be trained beforehand.

    No, I was told, you don't get training. Ask the FM if you don't know what to do (it turned out the FM didn't really know what to do either and had mostly been making it up as he went along).

    12 months down the line and I am *still* making mistakes every month (to be fair, the weekly payroll is pretty easy). But the crucial thing, I've found, is to be open to errors. Let people know that you're new to payroll and you might get things wrong, but you'll put them right.

    One thing that's helped me a lot is that I send out payslips 24 hours before doing the bank run. This gives everyone a window to check the details and come back and ask questions if they don't like what they see.

    My mistakes are far fewer than they used to be, but occasionally I still make a corker, like two months ago when I entered someone's overtime (70.5 hours!) but didn't notice that his overtime rate had been reset to zero, so he got nothing at all.

    He was very understanding and I fixed it the following month.
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  • I agreed to take on payroll about a year ago, but asked to be trained beforehand.

    No, I was told, you don't get training. Ask the FM if you don't know what to do (it turned out the FM didn't really know what to do either and had mostly been making it up as he went along).

    12 months down the line and I am *still* making mistakes every month (to be fair, the weekly payroll is pretty easy). But the crucial thing, I've found, is to be open to errors. Let people know that you're new to payroll and you might get things wrong, but you'll put them right.

    One thing that's helped me a lot is that I send out payslips 24 hours before doing the bank run. This gives everyone a window to check the details and come back and ask questions if they don't like what they see.

    My mistakes are far fewer than they used to be, but occasionally I still make a corker, like two months ago when I entered someone's overtime (70.5 hours!) but didn't notice that his overtime rate had been reset to zero, so he got nothing at all.

    He was very understanding and I fixed it the following month.
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