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Improving communication - challenging the status quo

Carly Varney

I recently embarked on a quest to understand from employees at all levels of the business how they found communication generally - the results were interesting and to summarise, communication was poor from the top, divisive in the way some was shared and could be better. The senior leadership team took this on board at the time but have recently suggested that actually there is no issue and fed back that my assessment comes from naivety - I am new in role (4 months in - covering for the head of HR). Interested to see if anyone else has had to tackle this attitude and any helpful thoughts/ suggestions on shifting their mind-set?

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  • Hi Carly

    I have a degree of sympathy for your SMT. My perception is that most staff surveys identify communication as an area that could be improved. However, in your case you are not just hearing a vague "could do better".

    How did you go about your quest? Were you gathering anecdotal evidence by talking to people, or was this a finding from a survey? I ask as the method you used to form this view will affect the credibility of the result.
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  • Hi Carly

    I have a degree of sympathy for your SMT. My perception is that most staff surveys identify communication as an area that could be improved. However, in your case you are not just hearing a vague "could do better".

    How did you go about your quest? Were you gathering anecdotal evidence by talking to people, or was this a finding from a survey? I ask as the method you used to form this view will affect the credibility of the result.
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