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What's good about this Community and how can we improve it?

Steve Bridger

| 0 Posts

Community Manager

7 Nov, 2008 14:40

Hello!

It's been a while since I asked such an open question to all of this wonderful community.

- what do you like about the Communities?

- what single thing can we improve?

- what gets your goat (I mean mean 'what', and not 'who')

- are you an 'answer' person? Why? what do you get out of it (and by the way, thank you for doing what you do)

- has the community helped you get stuff done, and make your life easier? 

- has the community helped you grow your network? Is that important to you? Are we friendly and welcoming?

- what would your #1 piece of advice be to those thinking about posting for the first time?

I'm not expecting you to answer these precise questions. They're simply a guide, a prompt... in case you need prompting :)  

I'm very keen to hear from as many of you as possible. 

Big caveat: I can't promise to implement any of your suggestions - you know, technology & resources and stuff. But I will listen. Listen well, and pass on your thoughts. And you never know. 

Feel free to email me directly at s.bridger@cipd.co.uk if you would prefer not to go public. On the other hand, I do encourage you to share your thoughts with your peers, below.

Thanks in advance!

Steve 

19485 views
  • Johanna

    | 0 Posts

    CIPD Staff

    13 Nov, 2008 09:08

    Thanks Mike.



    We wouldn't use anyone's comments without permission Mark. Although I was loving yours Debbie: 'This forum is EXTREMELY useful. I use it every day...' !!  



    I don't want this conversation to move attention away from Steve's original intention with this thread which is to chat through your thoughts on what works, what doesn't, what's good, what's not etc, all for research into how we can constantly enhance our service to you.



    Sorry for the digression off topic!



    Johanna



     



     

  • Steve Bridger

    | 0 Posts

    Community Manager

    13 Nov, 2008 09:21

    Mark,

    The phrase "straw man" comes to mind.

    We would never seek to re-publish a whole thread, just a single sentence as a testimonial. Hence the request for permission. But this is a diversion.

    On a general point, a number of us connected with the community have *a lot* of experience with online communities, not just this one, and we look at a whole range of stuff that indicate a community's 'health'. Hey, I would even call myself an 'expert'. There; said it. This community is by far the best I have ever been associated with - and that's down to the thousands of members who have contributed in many different ways.

    If you look back at the questions I 'asked' (just to kick us off), they are not by any means all skewed to invite only positive comments. 

    I am however, always keen to hear of examples of individuals gaining real value from a particular thread (which they can tell me about by direct email if they like), because it's often difficult to get that kind of information back (without asking).

    Anyway, I *really* don't want this thread to be deflected by these last few posts.

  • I am more than happy for any comments that I have made to be used.  The Communities are invaluable to me and the primary reason I renew my CIPD membership each year.


    Kind Regards


    Leanne

  • When looking at change and progress I find the following questions valuable:



    • what should the community stop doing (and why)?

    • what could the community start doing (and why)?

    • what should the community change (and why)?

    • What should the community continue to do (and why)?
  • Steve Bridger

    | 0 Posts

    Community Manager

    13 Nov, 2008 09:36

    wow, Thanks, Leanne. 

    Mike - those are great questions. Thanks, again.

    Steve 

  • Hi All


    Very useful starter questions from Mike. Those of us adopting emergent themes from positive psychology would be more likely to ask:


    What is currently working well?
    When does it work well/what conditions support it working well?
    How can we replicate these conditions to make it work well more often/extend the areas where it works well?


    Which sort of brings us back to Steve's original question about what's good about the community and how can it be improved :)


    Kind regards


    Anna


    • what should the community stop
      doing (and why)?

     


    CIPD staff taking a selective approach to what
    it/they involve themselves in and what they ignore, eg. The Library staff (Ms
    Bland) sometimes responds to threads and sometimes doesn't. - Because it confuses, it sends out an
    inconsistent message and policy that the CIPD will
    respond.

     

    Overly excessive intervention from moderators, this
    is a members forum for members, moderators are too keen to intervene regarding
    criticism or poor publicity, - Because when I compare this with other forums the
    moderators are much more hands off and have a firm, clear, consistent policy for
    escalation of issues and complaints. Communities with a more hands off approach
    develop a more individual personality. At the present time (as Megan says) who
    is 'listening' what can be achieved is all very vague and unaccountable, this is
    not acceptable to members expecting (and paying for) a service with clear
    standards.

     

    It should not run competitions and then offer
    selective free tickets to Harrogate outside of the competition entries. -
    Because it makes the CIPD look like the BBC and demonstrates how the CIPD
    selectively and inconsistently exploit the threads for vanity purposes. It could
    even be said to demonstrate and foster favouritism.

     

    It should remove the excessive number of reminders
    to update ones profile on the profile page "
    Why don't you provide a short
    welcome message for anyone visiting your profile page. ", "
    Is your profile up to date? Why don't
    you update your
    profile now!", "Tell us a bit about yourself " , " You don't have a biography.
    Click

    CTRL + Click to follow link" size="2" face="Arial">here
    to create.",
    "
    Are you
    up-to-date?,
    Take a minute and add something new"
    - Why? I think 6 prompts are enough for anyone including a small
    child.

     

     



    • what could the community start
      doing (and why)?

     

    Instigate a virtual branch and quickly - The
    reasons for this have been stated many many time previously, it should do it
    quickly as it appears that the CIPD are unresponsive to members needs if they
    don't.

     

    It should realise that members do want to use these
    forums to debate with, influence and contact their professional
    association. - The present situation is untenable, significant debates, issues,
    matters pertaining to members relationships with the Institute, its suppliers
    and training bodies are 'left hanging'. That's unprofessional and unresponsive -
    members aren't allowed to behave, so why is the CIPD?

     

    It should add the members name to the emails that
    are generated as a result of community postings. - As the members name isn't
    included this generates another login to the thread to read who made the
    contribution thus distorting the number of views.

     

    It should start crediting photographers for their
    photographs in every posting - at the moment its hidden - Because sooner or
    later professional photographer will complain and demand compensation. The CIPD
    credits other photographers so this policy is inconsistent.

     

    It should integrate more with People Management -
    because the interface is very clumsy at the moment and it should implement
    Anna's ideas about jobs
    http://www.cipd.co.uk/community/subjects/subject/discussion.aspx?PostID=95476 - why? Because its missing a trick and falling behind and
    failing to deliver to its members, it also feeds into my second para
    above.


     

    It should declare if its managed or hosted
    externally - because that affects how member's view it, and its open and
    transparent.

     

    It should ensure Mr. Bridger puts up a biography -
    see previous sentence.

     

    It should allow posters to edit and deletion of
    posts - Because it will remove spelling/grammer errors and aid clarity. The
    argument for not allowing this is weak, every other forum I use allows edits,
    some of the editing facilities have a time expiration on them which is used to
    preventing 'constant updating' .

     



    • what should the community change
      (and why)?

     

    It should change the issues and circumstances
    related to this thread,

    CTRL + Click to follow link" size="2" face="Arial">http://www.cipd.co.uk/community/subjects/subject/discussion.aspx?PostID=90288
    - Because it demonstrates a lack of accountability, poor 
    internal operating procedures, lack of clarity of message and arguably
    represents a failure of the community and its moderators.

     

    It should change the little dancing paper logos, I
    can't identify what they mean as the key is not nearby and even if it was they
    don't seem to add much, I can do without them and can pick out the threads I am
    interested in by the titles.

     

    It should remove archives older than 3 years - 5
    years is too long to keep this data in the present ever changing knowledge
    climate.

     

    It should re-instate guests - the quality of
    debates and exploration of issues has dropped since the moderators took the
    decision to remove them - guest are allowed at Branch meetings and their monies
    readily accepted so what's different? - Because it is vital for survival and
    growth to have an external rather than an internal focus otherwise the CIPD
    loses touch with other's experiences and becomes to self
    congratulatory.

     

    It should appoint some member moderators and member
    discussion leaders - Because it could prove interesting and add another
    perspective.

     

    It should realise there is a difference between the
    website and changing things on that and the community itself, which is an
    abstract intangible concept. Speaking personally I don't feel part of a
    'community', I cant see people, haven't met them - this medium is not
    kinesthetic to make it feel like a community for me. Arguably the branches are
    real communities however they would seem to have a stronger voice within the
    CIPD than this 'community' . For me this is more akin to a question and answer
    machine that's populated by knowledgeable human beings.

     



    • What should the community continue
      to do (and why)?

     

    Continue with its clear uncluttered layout. - Its
    easy on the eye.

     

     

     

    Cheers to Mike for this format of questions - I've
    found it very helpful and incredibly specific - "what's good?" is a vague term
    and forces us to pick out what we like, whereas "what should we continue" seems
    to create more balance and distance on the subject matter. I'll be using it
    myself.

     

     

     
  • Judging by the formatting of my last post, it could also try and make the website more compatible with Mozilla Firefox browser - it wasn't me it was the technical stuff, all I did was cut and paste!
  • Gosh Mark


    You really are full of ideas this afternoon!. I would like to defend the moderator, however, as I personally think Steve does a great job and always takes a very fair line.


    I think part of the difficulties you raise stem from something I've been raising in these commuities for some time. That is the fact CIPD seems unable to separate out the commercial arm from the professional institute; and much of the activitiy is driven by the former rather than the latter. While this may make commercial sense it does, for me, sometimes call into question the integrity of the professional institute bit.


    Kind regards


    Anna

  • Steve Bridger

    | 0 Posts

    Community Manager

    14 Nov, 2008 16:43

    Thanks, Mark.

    Near the end, you said: "Continue with its clear uncluttered layout. - Its easy on the eye."

    Did you mean for that to sound like a compliment?

    Seriously, you make some perfectly sound suggestions. I must say that many of them, we have discussed in other threads, such as "crediting photographers for their photographs in every posting", by which you mean the profile photos people upload themselves. I consulted widely - really widely - on this one at the time. We added a line of text, as many other websites do, re permission, and even added a field where people can enter the name of the photographer. Show me a community like this where they publish the photographer's name (usually a family member or friend).

    You think I step in too much? Someone else today (on a thread about Facebook) seemed to take precisely the opposite opinion. 

    As I think I've said previously on this thread, I solicited suggestions of how we can improve these Communities, as many have done. Your opinion is totally valid... as are everyone else's. 

    It's Friday afternoon, and so I will let this one rest for the weekend. Perhaps, when I re-read it, your tone will 'sound' a little different. 

    I would *prefer* that this thread stuck to the subject of the Communities, please - not the wider issues. 

    Steve 

  • Understand what you say Anna, however there is more than one moderator> My experience is different to yours, if you look at this posting and the comments of Mr. Mark Law below you will see that he says I wasn't dealt with adequately, I agree.

    http://www.cipd.co.uk/community/subjects/subject/discussion.aspx?PostID=90288
  • Good afternoon all,


    Well, there has been a lot to take in from others' previous comments, so I shall keep mine short...


    On the plus side, I have really enjoyed and valued reading others contributions.  I find it refreshing to be able to read others' views, particularly if it engenders a healthy debate.  As a stand-alone HR professional, it is very useful to be able to "sense check" against other colleagues' views.


    However, on the negative side, I sometimes find that the comments from some of our more seasoned colleagues to be on the side of curtness, which I think could be off-putting for those who do feel wary or nervous about asking for help in a public forum.


    As someone who generally answers rather than posting questions, I think I enjoy the feeling of helping another colleague, especially if the area is something I have pondered over myself in the past.  For me, the queries I have are often very specific so I find the search function invaluable, though a little clumsy to use.  In fact, the one time I tried to post a query, it was so specific I don't think it received any replies!


    I think the CIPD communities could do more in terms of creating groups for networking, for example, as has been suggested before, the creation of sub-boards for different sectors.


    That's it for now!


    Gemma

    PS Happy for my comments to be used, if they are of use.


     

  • Steve Bridger

    | 0 Posts

    Community Manager

    14 Nov, 2008 16:57

    Thanks, Gemma. 

    Mark... have a good weekend (no, thought better of it)

  • Steve,


    Would it be possible to add a line under Start a New Thread saying 'Before asking a question, you may wish to consider doing a search in case this has been asked and answered before.  You do this by .....'  please?  Because the quantity of previously asked questions being re-asked is driving me mad.  Especially redundancy ones.  There are loads on that (I've also asked about that, but I did a search first!!)


    Just a thought.


    Cheers


    Rachael

  • I agree with Rachel on this.

     I think this is my point about CIPD using these message boards proactively to understand the HR agenda both in a strategic sense in terms of what education is needed, playing a proactive role in considering implementation of new legislation and impact for HR teams and using the boards as a consultative forum for important HR issues.  Ie now, in this gloomy economic climate, we have an ideal opportunity to understand if HR/OD has progressed as a profession over the last ten/15 years - if it has progressed then organisations with recognise the that importance of having people strategies aligned closely with delivery is absolutely vital  and  T&D/Coaching/investing staff/employee engagement activities won't tail off or be seen as a nice to have.  I hope we have entered a more enlightened age.........

    In a more practical sense, there is a lot of opportunity to respond to questions/discussions generated on these forums as per Rachel's suggestion and eg before people even enter the message boards, you could provide fact sheets/faq's on the top five topics, ie some common guidelines/references regarding redundancy, study, absence management, diversity issues etc etc.

    Also, Anna, your last point (being relatively new to the CIPD, although v enthusiastic) seems to be spot on.