Reference details and CV do not match

Hi - I wonder if I can have some feedback on a situation I find myself in?

I have recently recruited an HR Officer and they are in their probation period. We ask for two references as a condition of our offer and they have come back. One from the employee's last employer and one from the previous to last employer.

Both of the previous employers are Law Firms. The previous to last employer reference came back with a different role title and different date range (two years difference) to what has been written on the employee's CV, and they also stated the employee worked in a part-time capacity; not what had been written on the CV.

I phoned the referee to discuss their reference as I initially thought it was a mix up however they would not take my call and asked me to put my subsequent questions in writing. I wrote to the referee and explained that there may have been a mix up and could they please confirm that the reference they gave was correct - they wrote back to say it was correct and reflected what they had on file for the employee in question.

I explained this dilemma to the employee, they said it was a mistake and I asked if they wouldn't mind contacting the referee directly and asking them to cc me into the email me with a response. The employee agreed and said she would contact them straight away.

However the next day I got an email from the employee who had gone to her last employer and asked the person who provided a reference for them to look into the historical employment files they had and pull out the reference they had got from their previous to last employer when they took the job with them, and send it on to them so they could forward it to me as proof of their role at the previous to last employer. 

I now have the reference - the dates are still not accurate and the role title is more reflective of the role they have on their CV but not 100%  however I am uncomfortable using this because the person that wrote it back in 2013 no longer works for the Law firm that provided it. 

They also stated they had CIPD - Level 5 however when I revisited this and asked for proof as we still hadn't had it, they stated it was completed back in 1989/1990 and that the courses were called a different thing and they didn't have certified proof because IPD became Chartered. I asked the recruitment agency if they could validate any of this and they came back to say they had contacted CIPD and that this employee's name was not on record.

These feel like red flags to me but I don't want to over react.

Should I be worried?

Thanks in advance. Fi

Parents
  • A number of thoughts

    You probably have offered employment "subject to references that are satisfactory to the company" or something similar. So legally they haven't yet fulfilled this so you can terminate if desired. Added to this is of course they have less than two years service.

    On the other hand. You have experience of them working for you for X months so can judge their work history, character etc at first hand and form a balanced view.

    It appears their most recent reference is accurate and if the previous job was from 2013 I would possibly be less concerned (as you have a reference covering almost 10 years). I also wouldn't discount the forwarded reference that second employer gave to first employer simply because the person who gave it has now left - if you believe it was a genuine reference given at the time then that information is probably more accurate than the more up to date reference.

    Have you asked them for any proof that they passed IPM qualifications? This is the area that perhaps most people exaggerate about. But I would have to say that if they have been holding down a similar level job in a law firm for ten years is the qualification gained 30 years ago so relevant anyway?

    Which brings us back to honesty. How you view these things (and its possibly only the CIPD/IPM one thats a "major" issue) is down to you. Certainly worth the chat you have had and possibly another one - but I wouldnt rush to dismiss based on this but let the probation at least take its course.
Reply
  • A number of thoughts

    You probably have offered employment "subject to references that are satisfactory to the company" or something similar. So legally they haven't yet fulfilled this so you can terminate if desired. Added to this is of course they have less than two years service.

    On the other hand. You have experience of them working for you for X months so can judge their work history, character etc at first hand and form a balanced view.

    It appears their most recent reference is accurate and if the previous job was from 2013 I would possibly be less concerned (as you have a reference covering almost 10 years). I also wouldn't discount the forwarded reference that second employer gave to first employer simply because the person who gave it has now left - if you believe it was a genuine reference given at the time then that information is probably more accurate than the more up to date reference.

    Have you asked them for any proof that they passed IPM qualifications? This is the area that perhaps most people exaggerate about. But I would have to say that if they have been holding down a similar level job in a law firm for ten years is the qualification gained 30 years ago so relevant anyway?

    Which brings us back to honesty. How you view these things (and its possibly only the CIPD/IPM one thats a "major" issue) is down to you. Certainly worth the chat you have had and possibly another one - but I wouldnt rush to dismiss based on this but let the probation at least take its course.
Children
  • Thanks Keith.
    I can see your perspective, and I too said to myself 'well does it really matter?' and the more I thought about it the more I knew it did matter.

    It's about integrity and with that transparency - if someone is telling me they have the role related qualifications required for the role and then it appears they don't I'm unsure why, especially given it is an HR role, they aren't honest about that on their CV and in their interview.

    More conversations to be had indeed!
    Thanks for taking the time to respond, I very much appreciate it.