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Where is the research that says what is the right question(s) to ask for employee satisfaction?

Maria

Hi All

I have been asked to find out what our employee satisfaction or happiness score is for working in our company.  Despite discussing with him how measuring employee engagement is tough because it is hard to define and complex because you can be happy at work but not get enough feedback from your line manager or you can get a ton of feedback but have no opportunity for growth or you can have the opportunity for growth but no work life balance, and diligently going through various metrics i.e feedback, recognition, happiness, relationship with peers, relationship with managers, personal growth, alignment, satisfaction, wellness, ambassadorship, the COO is still adamant there is just one measure that will tell him how 'happy/satisfied' we all are.

I have come across the employee satisfaction index and these 3 questions:

How satisfied are you with your workplace?
How well does your workplace meet your expectations?
How close is your workplace to your ideal job?

I think these will do the trick but in order to 'convince' the COO, (it is frustrating!) where can I find the research that says these are THE questions to ask.

Parents

  • Personally I don’t believe there is one question. But I do think it’s a legitimate question to ask for evidence about why we are doing something. 

    However the nearest that comes to it ( arguably) is employee net promoter score. ( definitely not perfect)

    “How likely are you to recommend us ( sometimes “as an employer” added) to friends and family “

    Lots of articles around this. Here’s one

    www.netigate.net/.../

    ( it may just be me but the wording in your questions seems a little American. If someone asked me about my workplace I would think they were asking about my physical place of work) 

Reply

  • Personally I don’t believe there is one question. But I do think it’s a legitimate question to ask for evidence about why we are doing something. 

    However the nearest that comes to it ( arguably) is employee net promoter score. ( definitely not perfect)

    “How likely are you to recommend us ( sometimes “as an employer” added) to friends and family “

    Lots of articles around this. Here’s one

    www.netigate.net/.../

    ( it may just be me but the wording in your questions seems a little American. If someone asked me about my workplace I would think they were asking about my physical place of work) 

Children