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Use of Teams/Whatsapp etc in work

Rachel

Hi All

Apologies if this isn't in the correct category, I wasn't sure where to post it but am happy for it to be moved if needed.

In our business we use Teams to chat amongst ourselves and on the whole it is used well, especially for those who are communicating between different offices. However we've recently noticed some employees seem to be over-using it for chatting like they would via text and not doing their actual jobs/getting distracted and making mistakes. The same can also be said for Whatsapp, which should only be used by those employees with work phones to talk to clients. I feel in a bit of a catch 22 about what to do regarding this. On the one hand we use Teams to chat about business, ask questions etc and for this it works well, but I'm not sure how to curtail the use of it for just "having a chat" and not getting on with the job.

The employees in question have been spoken to about their workload, lack of concentration etc but it always seems to boil back down to the managers saying they can see they're on Teams chatting away all day etc.

Just wondered if anyone had experienced anything similar and had any ideas how to deal with this?

Thankyou

Parents

  • We use teams too and it's great for keeping in touch with colleagues - and yes chatting sometimes - and also sorting out quick work-related matters, having online meetings and project chats etc. Email seems a lot more formal now. We work hybridly and teams is a vital tool for keeping working relationships going when we aren't necessarily seeing eachother face to face.

    Just because you see someone using gifs or sending messages back and forwards doesn't necessarily mean that's a bad thing - employers want us to keep that team spirit going and not be strangers (!) If it is misused or is proven to be way too much of a distraction to getting tasks completed, agree it's a line management and ultimately a performance management conversation.

    Ultimately though, one of the key purposes of the tool you've given your people is to chat! To quote the product blurb: 'More is possible with Microsoft Teams · Meet · Call · Collaborate · Chat ·'

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  • We use teams too and it's great for keeping in touch with colleagues - and yes chatting sometimes - and also sorting out quick work-related matters, having online meetings and project chats etc. Email seems a lot more formal now. We work hybridly and teams is a vital tool for keeping working relationships going when we aren't necessarily seeing eachother face to face.

    Just because you see someone using gifs or sending messages back and forwards doesn't necessarily mean that's a bad thing - employers want us to keep that team spirit going and not be strangers (!) If it is misused or is proven to be way too much of a distraction to getting tasks completed, agree it's a line management and ultimately a performance management conversation.

    Ultimately though, one of the key purposes of the tool you've given your people is to chat! To quote the product blurb: 'More is possible with Microsoft Teams · Meet · Call · Collaborate · Chat ·'

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