Hi All
Apologies if this isn't in the correct category, I wasn't sure where to post it but am happy for it to be moved if needed.
In our business we use Teams to chat amongst ourselves and on the whole it is used well, especially for those who are communicating between different offices. However we've recently noticed some employees seem to be over-using it for chatting like they would via text and not doing their actual jobs/getting distracted and making mistakes. The same can also be said for Whatsapp, which should only be used by those employees with work phones to talk to clients. I feel in a bit of a catch 22 about what to do regarding this. On the one hand we use Teams to chat about business, ask questions etc and for this it works well, but I'm not sure how to curtail the use of it for just "having a chat" and not getting on with the job.
The employees in question have been spoken to about their workload, lack of concentration etc but it always seems to boil back down to the managers saying they can see they're on Teams chatting away all day etc.
Just wondered if anyone had experienced anything similar and had any ideas how to deal with this?
Thankyou
