Hi Community! I hope your are all coping through the longest-felt month of the year and already ready to enter the leap year month! 

Reaching out to your gem droppers in hope I can get ideas/advice/direction to maybe some material.

I am trying to support and advice a manager on a team member who seems to be (just as i placed in subject line), questionably dis-engaged at times, has a tendency to come across as passive aggressive, defensive at times and when spoken to about they will agree for the behaviour to change but then after a month revert back to the same behaviours. Their manager has noticed tardiness and at times maybe the employee will go off to the gym at lunch and not return to tasks for hours. 

They have some great qualities to the business so the manager does want to make it work with the employee but is getting weighed down by these what could be fixable behaviours. 

The manager feels the team needs more structure and would like them to be held accountable for their jobs, something to really measure them in the sense of "Did you deliver vs Did you not deliver". 

I think what may help the manager through this is implementing a framework for frequent 1:1 reviews and have sort of metrics in place - would just need to figure out what. At the moment they dont have any formal performance reviews or check ins. 

From there on, i would probably then propose a PIP. But i'd love to know what the community has to offer as different forms of options that you have seen work positively in someways if not all. 

I need a strategy!