Hello All,

Being a HR professional, we are entitled to get and give references in the recruitment field.

Can anyone give me the guidelines on how much and what to include in a reference letter/form and the real purpose of getting reference please?

The reason for me asking the above is, Our JV has a very high employee turnover and I am trying to find out why do people come and leave so quickly?

While doing so, I found that the mangers responsible for recruiting definitely need some training. Also, I advised them to ask for references but I am not sure what to expect in response.

I spend most of my time, carrying probationary dismissal because of this, either they have timing problems, reporting issues, sick leaves, behavioural issues( showing attitude to tenants, swearing over the phone etc). How do we know about all these before they start working for us?

Same way, if we are doing a referral to someone like the above, when they worked for us.. can we include these issues to their proposed employer?

I look forward to your expert advise.

Thank you.

Nisha Assoc CIPD