HR-Inform

Hi Oredola, apologies this is late, but thought I'd share for the benefit of others.

I used HR Inform at my last job and having just moved to a standalone role, I recommended a subscription to my new employer.

Unfortunately, it turned into a long drawn out process as they also tried to get me to commit to a 5 year contract on a significantly higher price than my last company. I'm finally on a 2 year deal, closer in cost to my last company. However, having read several posts about the pitfalls of auto-renewal, I served notice on the same day I signed up! Let's see what happens in 2 years' time...

Whilst this horse-trading was going on, I did investigate XpertHR (now Brightmine) and Peninsula. Both looked very good, although were not a straight apples with apples comparison with HR Inform, but both were much more expensive and I couldn't justify the difference to my new employer. I will definitely do a market review in two years' time though. I guess that the CIPD membership discount of 50% makes all the difference so while the CIPD partner with Croner, it's always going to be hard to financially justify another platform...

In terms of HR Inform, I use it mainly for their template documents which generally do the job. I've used the helpline twice in 4 years and felt no more confident when I hung up the 'phone. They don't seem prepared to commit to much and I think you may still end up paying for legal advice for anything really tricky. I've just had a demo of their job evaluation / salary benchmarking tool which looks very good though.

I hope this helps!

Hi Nikki, My name is Rebecca Cole, I am an Associate Director for CIPD HR Inform and Croner-I First of all, I am really sorry that you feel you had a drawn out experience when purchasing our service, I know we certainly wouldn't want you to feel that that was your experience. I wanted to reach out to reassure you that we pride ourselves on delivering a fantastic service here and are keen to get in touch to discuss any concerns or points raised above, Nikki.
Just to reassure you, one of our Specialists in Client Experience has also tried to get in touch today to further understand any feedback and answer questions you may have on your account - we want to make sure that we give you the right information on your service.
Thank you for raising your feedback with us as we are always looking to improve and develop our services. I am glad that you enjoyed the demo of our job evaluation and salary benchmarking tool - I hope this will help you with any 'stay' interviews or finding the right candidate for your vacancies - I know this is really popular.
Thank you for booking in an appointment with our Client Experience specialist tomorrow, looking forward to seeing how we can best support you and your needs.
Please do let us know if you have any further queries! Always happy to help!
Rebecca Cole

Hi Nikki, My name is Rebecca Cole, I am an Associate Director for CIPD HR Inform and Croner-I First of all, I am really sorry that you feel you had a drawn out experience when purchasing our service, I know we certainly wouldn't want you to feel that that was your experience. I wanted to reach out to reassure you that we pride ourselves on delivering a fantastic service here and are keen to get in touch to discuss any concerns or points raised above, Nikki.
Just to reassure you, one of our Specialists in Client Experience has also tried to get in touch today to further understand any feedback and answer questions you may have on your account - we want to make sure that we give you the right information on your service.
Thank you for raising your feedback with us as we are always looking to improve and develop our services. I am glad that you enjoyed the demo of our job evaluation and salary benchmarking tool - I hope this will help you with any 'stay' interviews or finding the right candidate for your vacancies - I know this is really popular.
Thank you for booking in an appointment with our Client Experience specialist tomorrow, looking forward to seeing how we can best support you and your needs.
Please do let us know if you have any further queries! Always happy to help!
Rebecca Cole

Hi Rebecca
Thank you, I met with Ivan from Client Experience Team and shared my feedback this morning.