My church is a large premises with many rooms hired out during the day and evening. We have several part time staff (mostly cleaning/care taking) to support this as well as a part time centre coordinator who deals with bookings and supervises the other staff and day to day operations.
An issue has cropped up regarding out of hours emergencies and how they are covered. Most church members believe it is the job of the coordinator to deal with out of hours issues, but nothing is explicitly stated in the employment contract or job description. The job holder is constantly contacted out of hours about all manor of issues (many minor) and has reached a stage of mostly 'sticking to agreed hours'. This is not a highly paid role at a little over £10.50 per hour so I'm not confident it would be considered reasonable for this person to be expected to be the first call in most circumstance.
Would a clause in a contract be enforceable if it existed? Because there are no other paid staff, the management structure effectively consists of volunteers, mostly elderly, and getting any rota of 'on call' people is proving elusive.
I want to get a sense of the legality, or otherwise, of the on call expectation before exploring other possible options. Any advice or tips from previous experience welcomed.
