Hi!

We have recently implemented a new screening company - ADP BackCheck or Stirling Talent Solutions and I wanted to find out if it is normal that we as the employer need to verify the documents first in order for the criminal check to be carried out? I thought the whole purpose of using a screening company is that we wouldn't have to do this and need to see proof or originals of their documents prior to their start date seems odd to me. That we would need them to come to the office to pass these originals to us before the screening can be carried out?

We usually retrieve passports on their first day and therefore I wanted to see if this is best practice these days or if this has changed now and it is common for new hires to make a trip to the office with their original supporting documents for criminal checks?

Your help will be greatly appreciated!