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Managing anonymous employee feedback on Indeed

Carole

We have recently noticed some negative comments on Indeed about the organisation I work for and was wondering if it is possible to manage this in anyway?  Anyone got any experience of doing this please or point me in the right direction?

Many thanks

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  • In relation to the specific review I normally acknowledge the comment, advise the employee that their concerns will be investigated and ask them to get in touch with HR to provide more detail. I then refer the complaint to the appropriate manager and ask them to investigate even if we get no further information.

    I also look for overall trends in reviews - are employees making comments about the same managers, policies or processes? Is there anything I / the Company can do to try and resolve commonly raised issues?
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  • In relation to the specific review I normally acknowledge the comment, advise the employee that their concerns will be investigated and ask them to get in touch with HR to provide more detail. I then refer the complaint to the appropriate manager and ask them to investigate even if we get no further information.

    I also look for overall trends in reviews - are employees making comments about the same managers, policies or processes? Is there anything I / the Company can do to try and resolve commonly raised issues?
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