Web services affected by power failure @CIPD... - Feedback - Community Feedback

10 Web services affected by power failure @CIPD...

Community Manager

8 Jan, 2019 11:39

We have suffered a major power failure at CIPD HQ, which is affecting some of our IT infrastructure and have extremely reduced services.

This is also impacting our servers so logging on to CIPD websites - including this Community - may be temporarily unavailable.

Apologies for any inconvenience.

550 views

Nigel | 0 Posts

8 Jan, 2019 14:30

Good luck getting the issue fixed, hope it won't take too long!
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Stevi | 0 Posts

9 Jan, 2019 09:48

is there an update? members have been unable to log in for nearly 24 hours now?
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Steve Bridger | 0 Posts

Community Manager

9 Jan, 2019 10:33

In reply to Stevi:
Hi Stevi - sorry for the ongoing issues. We suffered a major power outage and areas of the site that require a login were, and still are, affected.

We're working hard to get things back to normal. We'll keep you updated.
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Jacqueline | 0 Posts

9 Jan, 2019 10:35

In reply to Steve Bridger:
Good luck with getting all the servers back up and running! ;-)
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Steve Bridger | 0 Posts

Community Manager

9 Jan, 2019 13:04

In reply to Steve Bridger:
Following a power outage we’re still experiencing problems with our website logins, our systems are currently restoring and we’re testing them as they become available. Our customer services team are still running but with reduced capacity so we’re taking longer to respond to queries than normal. We hope to have full service back across all areas tomorrow. We apologise for any inconvenience in the meantime and thank you for your patience.
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Graham | 0 Posts

9 Jan, 2019 13:29

whats the latest on fixing the issue today Wednesdsay
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Johanna | 0 Posts

CIPD Staff

9 Jan, 2019 15:16

In reply to Graham:
As Steve's explained above really Graham. No further news to share at this point, but we will keep you posted on here and via our social channels. The office will be reopening tomorrow, we can confirm that.
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Steve Bridger | 0 Posts

Community Manager

10 Jan, 2019 09:49

The Community seems to be stable at the moment and loading quickly. Please let me know if any of you are still experiencing any problem logging in, posting, etc... or if you spot anything that isn't working as it should!

Thank you.
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Mehreen Mushtaq | 0 Posts

10 Jan, 2019 11:31

In reply to Steve Bridger:
Hi,
The password reset page is still not working
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Mehreen Mushtaq | 0 Posts

10 Jan, 2019 11:57

The reset page is now working

Thank you
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