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Performance improvement plans

Leah Matheson

I have a senior member of staff who we will be working with on performance improvement. Part of his objectives will be to build stronger stakeholder relationships and as a result his success will be based on their feedback. Does anyone have experience of the best way to gather/record qualitative feedback from peers without them being aware of the reason (performance management)? 

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  • build stronger stakeholder relationships

    First, stronger than what?

    I assume you mean "stronger than they are right now", which means that you need to define why you think they are insufficiently strong now, how you have measured this strength and at what point you will measure the strength again in the future.

    Given that they are already in performance improvement, therefore, whatever method you use to assess the improvement in strength of relations will need to be logically consistent with whatever method was used to decide that this should be a feature of performance improvement.

    I'm not a big fan of such qualitative measures in PIPs for very much the reasons you are now having to deal with. I would normally recommend, rather than trying to measure "stakeholder relationship", measure the things that either typically lead to stronger relationships (more in-person attendance at stakeholder meetings and activities, for example) or things that flow from such relationships: things that can be accurately quantified and evidenced.

    360-degree appraisal is, of course, a thing. But if you don't already have it in place, it's a bit of a wavy flag.
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  • build stronger stakeholder relationships

    First, stronger than what?

    I assume you mean "stronger than they are right now", which means that you need to define why you think they are insufficiently strong now, how you have measured this strength and at what point you will measure the strength again in the future.

    Given that they are already in performance improvement, therefore, whatever method you use to assess the improvement in strength of relations will need to be logically consistent with whatever method was used to decide that this should be a feature of performance improvement.

    I'm not a big fan of such qualitative measures in PIPs for very much the reasons you are now having to deal with. I would normally recommend, rather than trying to measure "stakeholder relationship", measure the things that either typically lead to stronger relationships (more in-person attendance at stakeholder meetings and activities, for example) or things that flow from such relationships: things that can be accurately quantified and evidenced.

    360-degree appraisal is, of course, a thing. But if you don't already have it in place, it's a bit of a wavy flag.
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