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Poor performance during Probation but using childcare issues as reason...

Just would like some feedback on how some of you might handle this particular scenario.  We have a recent new start (less than a month into role).  Fairly senior role where it would be expected to work beyond hours dictated in contract (contract has the normal clause - the seniority of your position would mean from time to time you would be expected to work additional hours etc etc).  This person would have been very much aware that this was not going to be a bog standard 9-5 role.  Her manager has asked for some flexibility beyond 5pm - mainly because we deal with different time zones.  However this person has flat out refused as she has to pick her child up from creche.  Her manager has been understanding of this being a single mother herself and has asked therefore that she at times would work from home in evening to be able to check into meetings etc, this again has been refused to the point she refuses to take her laptop home.  In addition to this there have been reports not completed for meetings at exec level.  The person also phoned in one morning saying "the baby was awake all night so she did not sleep, was exhausted and therefore would work from home!" Personally I find that one strange as you are either fit to work or not regardless of where your work is being carried out.  The issue is at the crux of it it seems that this person wanted the salary for the role but does not wish to commit to its demands.  Her manager does not feel she is the right fit for the role but is fearful that because she has childcare issues that to let her go at this stage would leave us open to a discrimination case, all be it that is definitely not the case as to date her general performance has been lacklustre, she has not shown up for important meetings, refuses to show any flexibility even when company willing to work with  her and also her knowledge also seems to be lacking in terms of non completion of reports (Excel based).  

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  • Personally I would separate out both issues.

    Treat poor performance (excel, lacklustre performance etc) in one category and manage it closely

    I would also start addressing her flexibility, hours of work etc but in a separate track.

    I also wonder how clear you were at recruitment stage about the requirements and expectations of the role?
  • Hi Jill

    Would get some kind of written account from her manager detailing precisely why she isn't proving suitable, as regards lack of capability etc and get any decision to dismiss signed-off by both the manager and their manager. Think there's a tiny chance of a discrimination claim but an even tinier one of it ever getting anywhere provided there's plenty of evidence that childcare wasn't the reason.
  • In reply to David:

    Thanks David, update today, could not come into work as her daughter has a cold. Difficult one to manage.
  • In reply to Keith:

    Thanks Keith, it was made very clear at the interview stage that this would be by no means a 9-5 position but would require a degree of commitment. Today she did not show for what was an important day of meetings as her daughter had a cold. Proving a nightmare to manage.