Hello everyone
I work in a company that is 100% home based and there are now no actual offices.
One of our employees has advised that there internet has gone down, and it's been down for about 3 weeks now. The individual didn't let us know at first, but has since been working in their local library 10-4 (his contracted hours are 9-5), part of his role is to take calls on a helpdesk, however he has advised that he isn't able to do this at the library and we have no date when his internet will get fixed.
Has anyone had a similar scenario and how was this approached?
We are keen to support him, but also keen for him to return to his normal hours and duties as the business is struggling to sustain this and then there is also the element of not keeping management informed.
Any help would be appreciated.
Emma