• Replies 17 replies
  • Subscribers 14 subscribers
  • Views 14526 views
  • Users 0 members are here
Options
Related

HR Inform -an 'auto renew' agreement - what are your thoughts?

Sinead

Hello fellow professionals,

I'd welcome your views on auto-renew contracts and the fact that HR Inform is sold via an auto-renew contract.

I subscribed in 2019 and paid upfront for the year.  In 2020 I received an invoice and again paid upfront for the year.  This year I received the usual invoice but decided not to renew as I no longer need the service (to be honest I haven't used it very much) and I have recently been made redundant.  I continued to receive demands and eventually discovered that in fact the agreement I signed in 2019 was an auto-renew agreement and as I didn't give 30 days notice of termination, I am now liable for the full 2021 cost, even though I haven't used the service at all this year.

This seems harsh and although may be contractually correct, I don't like the approach (I'm receiving continuous reminders and demands from Croner Groups payments team).  I explained my situation and asked them to forgive the oversight of not realising it was an auto renew contract but my pleas have so far fallen on deaf ears and the demands are escalating.

I've been a member of the CIPD for nearly 25 years and have paid my memberships every month without question for all that time.  Am I being unreasonable in asking them to waive the payment this year?

Has anyone else had a similar experience?

Parents
  • This is the same situation as peninsula. My manager signed a 3 year deal. While I studied cipd to L5, which took me 2 years. My company said that when the contract ended I would have completed my studies and receive a pay increase. I hadn’t been privy to the contract details for peninsula, so when I went to cancel last July, I was told it had auto renewed for the 3 years because there was a 6 month notice period, meaning we should have cancelled in February! You wouldn’t mind so much but as a SME we are paying over £400 per month, for a service we barely use. I tried getting out of the contract to, but they are no ha ing any of it, but the took off the agreed increase of 7% or so, so we pay the same as the previous few years. I would avoid contracts like this in future, more so when they don’t send a reminder of a pending contract renewal!
Reply
  • This is the same situation as peninsula. My manager signed a 3 year deal. While I studied cipd to L5, which took me 2 years. My company said that when the contract ended I would have completed my studies and receive a pay increase. I hadn’t been privy to the contract details for peninsula, so when I went to cancel last July, I was told it had auto renewed for the 3 years because there was a 6 month notice period, meaning we should have cancelled in February! You wouldn’t mind so much but as a SME we are paying over £400 per month, for a service we barely use. I tried getting out of the contract to, but they are no ha ing any of it, but the took off the agreed increase of 7% or so, so we pay the same as the previous few years. I would avoid contracts like this in future, more so when they don’t send a reminder of a pending contract renewal!
Children
No Data