Hi Everyone

I work in a HR department where I look after new joiners' onboarding processes, I will also need to include them onto payroll for payroll team. In addition to these responsibilities, I support immigration areas( duties such as visa transactions, visa extensions, updating personal information), even associates' welfare such as COVID-19, basically everything falls under my and my colleagues( in the HR department's) shoulder, we have a few hundred associates to look after and because of the COVID19, there are immense remote right to work check( usually I am the only person who does it), it sounds simple however its time consuming. The reason I have included these details is because to let everyone knows how hectic and busy we can be, we also have to work with various projects such as so called account calls.

The company is running good and we have new opening positions (actually quite a lot), the new joiners are coming through this means HR works with the recruitment (TA) team to onboard new joiners, now, let me just explain, each new joiner would have at least 8 documents, and we have about 20 people go onboard, our system for documents is no way near automated so I have to manually track them and chase them and follow them up and put them into our internal folder, everything is manual makes part of my job time consuming and exhausting, not to mention tedious. And now, with the fact that everyone is working from home, makes it even more difficult to communicate and discuss issues, everyone is so busy it got to a point where people work their own ways. Now it comes with the issue, I have found myself constantly fighting with the recruitment manager because of several reasons: 1) i have to keep asking for the details i need for the payroll which him and his team member just don't follow up, his mood has been inconsistent and often quick-tempered due to stress( which i understand but i am not the person to let you vent out because i do not report to you), for several times i have tried to inform these to my managers however things had been fallen out of line and unable to connect with everyone, but they do know,  i also went on a training which is called ' working with difficult people' to improve the relationship with him. To make things worse, i do feel he appears to be patronising and very much a male dominant figure, unwilling to cooperate. I remained to be at a professional level however yesterday he called me to have a go and i eventually argued back, i thought it was extremely rude.

A lot of details i have not included because the message is rather long already, obviously i have to work with him in the long run, it will be awkward to ignore each other, since managers are no help, anyone is able to offer any tips and guidance? i find it extremely frustrating and i consider myself as a team player and an easy going person.

Thank you for reading and any responses would be greatly appreciated.