HR Business Partnering for non-core functions

In my previous roles, i have always been associated with core business functions (Technology, Supply chain operations etc.). However, in my new role, I am currently business partner to our non-core functions like Finance, HR, Legal, Corporate affairs, IT etc. What I have realised is that in this role, its slightly more challenging in terms of what value can be created as the outcomes from these functions are not similar to those of core functions. For example, in sales you have certain KPIs and people related actions like capability development and incentive commissions etc. can be interpreted through overall sale numbers.

However, with non-core functions, their role is more of a supporting function to the core functions. So what could be some of the things an HRBP for such functions do to bring about tangible value that's beyond the core HR expectations (training and development, succession planning, performance management etc.)

Parents
  • I agree with Robey and Ray's points. It is always challenging to design KPI's for the support functions as most of the goals are qualitative than quantitative. So other than having regular goals of the department every support functional department KPI must be also linked with the core organisational achievements. For example if the organisation's overall goal is to achieve a higher ROI then this must be a KPI target for all Area/ regional manager roles and above including support. Synergy needs to be built between operational and support departments. In order do so in my previous organisation we started paying half yearly incentives/bonuses to support functions, and this brought a lot of energy and zest in the support employees even they felt equal and important part of the organisation.
Reply
  • I agree with Robey and Ray's points. It is always challenging to design KPI's for the support functions as most of the goals are qualitative than quantitative. So other than having regular goals of the department every support functional department KPI must be also linked with the core organisational achievements. For example if the organisation's overall goal is to achieve a higher ROI then this must be a KPI target for all Area/ regional manager roles and above including support. Synergy needs to be built between operational and support departments. In order do so in my previous organisation we started paying half yearly incentives/bonuses to support functions, and this brought a lot of energy and zest in the support employees even they felt equal and important part of the organisation.
Children
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