In reply to Robey:

Sorry, it was a response to a lady who stated that employee don’t understand the purpose and function of the hr department. And I replied that even management level employees don’t always get it either.

In reply to Nicola Reed:

Is that why I hey hide from their issues, because they are waiting for someone else to do it who will never be as good as them.

In reply to Jacqueline:

It took me a few seconds to click what you were referring to! Nice. :-)

A discussion with an employee over her attitude and overall behaviour towards her colleagues, her reason was that we are just "soft over-sensitive southerners" whilst she is just a "blunt northerner who tells it like it is".

Whilst I was incredibly tempted to tell her what it is actually is like (the polite version along the lines of "no you're just a rude entitled over-promoted twit who uses rudeness to try to hide your poor performance and insecurities") the need to pay the mortgage meant that I refrained and asked her to be mindful of how she was coming across to others, and reminded her that should any further incidences arise she could face formal proceedings (there was a long long history to this one).

In reply to Amandeep:

Sounds like a case for some strong behavioural indicators (negative and positive, obvs!) and an anonymous 360 to give her some rich feedback and food for thought ...

In reply to Daniella:

Which is very true!