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Replying back to emails (after an interview or call)

M

Hello,

As a general member of the public, I am interested to know how the profession (CIPD), if it has any rules or ethics or best, practises that it expects its members as in HR capacity to respond back to emails from those who had their interviews conducted or looking to just follow up and receive a response either positive or negative.

Can I get any reference to the text from any manuals or code of conduct or or any reference that supports or not supporting that practise? 

Cause to me that is very negligent, even if HR reply to 10% of the candidates out of 1000 as a rule of thumb can be accepted (would not take even one-two hours, I know it for sure even if it is general feedback or specific to the candidate) but not replying at all even after multiple followups is absurd.

Thanks

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  • I don't think there is any code of conduct around it, but most companies should let applicants know what they can expect at all points of application - I've definitely filled in application forms before that make clear only successful applicants will be contacted further, and I think that can be quite standard. Advertising entry/mid level roles we can get 100s of applications and lots of them are discounted for not meeting "essential" criteria - there's not time to email each of them and tell them what exactly it was that didn't get them through to interview.

    I would expect most companies to follow up after interview - I would also expect the time frame for this to be made clear at the end of the interview itself. But I don't think its regulated in any way, failing to do so is just bad manners.
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  • I don't think there is any code of conduct around it, but most companies should let applicants know what they can expect at all points of application - I've definitely filled in application forms before that make clear only successful applicants will be contacted further, and I think that can be quite standard. Advertising entry/mid level roles we can get 100s of applications and lots of them are discounted for not meeting "essential" criteria - there's not time to email each of them and tell them what exactly it was that didn't get them through to interview.

    I would expect most companies to follow up after interview - I would also expect the time frame for this to be made clear at the end of the interview itself. But I don't think its regulated in any way, failing to do so is just bad manners.
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