HR - 'aka The Fluffiness'

Hi all,

Stepping to the role nearly a year ago to introduce the HR function for a large international company, the past few months have involved a lot of extra hours.

Introducing new policies, processes, recruitment ATS, even rolling-out a whole new Sage system to support with payroll and the  HR documentation/basic processes such as requesting holiday, expenses, sick leave and performance reviews. Sitting with senior management to discuss objectives and organisational structure.

Despite all of these positive changes,  throughout meetings and during conversations with my director the word 'fluffy' is frequently used when something needs to fixed/resolved. 

In some cases, my role is treated as a PA in which case I have pushed back and some requests which are obviously not in the HR remit. I have received feedback that I am being too sensitive etc.

The word fluffy is used by senior board members when I need to be brought in to 'be the nice person' I have advised multiple times that HR is black and white, there to support the business and is not a role which acts as a tissue lady (anymore)/ basic administration. But am I fighting a losing battle? For example, business decisions are made without HR involvement and once it goes wrong, i.e. modern slavery involvement only then am I advised, asked to resolve.

This is a huge culture shift and if it's one person against a whole Company/board, should I accept that the company is too set in it's ways?

They seem to value other areas of the business more and when looking at salary bandings they would consider HR as an administrative function.

Has anyone else received this view in their role previously? I've had 121s with my director confirming that this word under values what I bring to the table/the future department can and I need their investment to demonstrate this to the rest of the board. I've also had presentations noting what HR is...

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  • I wonder if there is a way to reposition this slightly - or redirect it - to allow your contribution to be recognised.

    I have frequently shared your frustration with HR being perceived in this way. But the longer I've done this job, the more I recognise that spending time with people and building trust, enables me to achieve a lot more with strategic and operational plans than the most beautifully crafted documents. If that time spent establishing trust (which could be supporting people when they need it the most, taking time to understand their career ambitions, or sorting out a grievance before it gets to a formal stage) makes me 'fluffy' then so be it - I am also firm enough to be clear about what needs to be done and why.

    And just to ask the obvious, would they ever refer to a man in your role as 'fluffy'? And assuming they would not, challenge them on the language they are choosing and using, and why.

    Good luck!
  • Thank-you Nina, great feedback - and I agree with the final comment. I have worked in two male-dominated industries many of which in meetings I have been the only woman at the table. It does place that question in my mind when reflecting on the conversations. I will challenge the language moving forwards and request them to expand then and there.
  • Hi Annabelle

    Well used personally to this syndrome in past working environments. Came to realise that most management colleagues therein have to cope daily with potential disasters and to interact with and to achieve influence in a Hobbesian ‘nasty brutish and short’ working world. No automatic respect; no social niceties - you need to convince them that you can be effective in helping them survive in their world, which may well be somewhat alien to your own. Doing so can take some time and / or get pretty ‘eventful’ but stand your ground / give as good as you get and you may well eventually become part of the team.
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  • Hi Annabelle

    Well used personally to this syndrome in past working environments. Came to realise that most management colleagues therein have to cope daily with potential disasters and to interact with and to achieve influence in a Hobbesian ‘nasty brutish and short’ working world. No automatic respect; no social niceties - you need to convince them that you can be effective in helping them survive in their world, which may well be somewhat alien to your own. Doing so can take some time and / or get pretty ‘eventful’ but stand your ground / give as good as you get and you may well eventually become part of the team.
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