HR - 'aka The Fluffiness'

Hi all,

Stepping to the role nearly a year ago to introduce the HR function for a large international company, the past few months have involved a lot of extra hours.

Introducing new policies, processes, recruitment ATS, even rolling-out a whole new Sage system to support with payroll and the  HR documentation/basic processes such as requesting holiday, expenses, sick leave and performance reviews. Sitting with senior management to discuss objectives and organisational structure.

Despite all of these positive changes,  throughout meetings and during conversations with my director the word 'fluffy' is frequently used when something needs to fixed/resolved. 

In some cases, my role is treated as a PA in which case I have pushed back and some requests which are obviously not in the HR remit. I have received feedback that I am being too sensitive etc.

The word fluffy is used by senior board members when I need to be brought in to 'be the nice person' I have advised multiple times that HR is black and white, there to support the business and is not a role which acts as a tissue lady (anymore)/ basic administration. But am I fighting a losing battle? For example, business decisions are made without HR involvement and once it goes wrong, i.e. modern slavery involvement only then am I advised, asked to resolve.

This is a huge culture shift and if it's one person against a whole Company/board, should I accept that the company is too set in it's ways?

They seem to value other areas of the business more and when looking at salary bandings they would consider HR as an administrative function.

Has anyone else received this view in their role previously? I've had 121s with my director confirming that this word under values what I bring to the table/the future department can and I need their investment to demonstrate this to the rest of the board. I've also had presentations noting what HR is...

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  • I wonder if there is a way to reposition this slightly - or redirect it - to allow your contribution to be recognised.

    I have frequently shared your frustration with HR being perceived in this way. But the longer I've done this job, the more I recognise that spending time with people and building trust, enables me to achieve a lot more with strategic and operational plans than the most beautifully crafted documents. If that time spent establishing trust (which could be supporting people when they need it the most, taking time to understand their career ambitions, or sorting out a grievance before it gets to a formal stage) makes me 'fluffy' then so be it - I am also firm enough to be clear about what needs to be done and why.

    And just to ask the obvious, would they ever refer to a man in your role as 'fluffy'? And assuming they would not, challenge them on the language they are choosing and using, and why.

    Good luck!
  • I absolutely love Nina's response to this question. I do sympathise too: it's hard when you feel like your contribution is being dismissed.

    It does sound like you are contributing though and I think it's worth flagging that the work you're doing isn't 'fluffy' - if you're the one that is resolving some of the issues made by management without your involvement, then it's worth saying something - 'goes to show HR isn't just the fluffy, hey!'. It might feel a bit pointed or heavy handed but raised lightly but firmly, it will at least table your point.

    It may be that they're not prepared to build relationships and open doors and it might just be a bit of a closed shop where your role isn't appreciated as it could be. Then if you do decide to move on, I'd suggest digging into how any new company might view HR.
  • When trying to poke dozy Board-Members with a stick, being "a bit pointed" and "heavy-handed" can be an advantage (in moderation of course) Alys. What I would hope, though, is that those of us with the courage to challenge thinking, even one flea-bite at a time, stay with the Companies that need their thinking challenged, because all of us migrating to roles where we are already valued will only make the bad places worse, and that is a situation that has already lasted far too long.

    ...And in fairness to even the worst "Macho-Dinosaur" Boards, almost all will respond to being shown that a given strategy or tactic works and pays off, even if at first dismissed as "soft and fluffy", so highlighting the small victories as you suggest is certainly worth doing.

    P

  • Try singing this out loudly at Board Meetings, to the tune of 'Puff the Magic Dragon'

    “Fluff” you macho morons

    Won’t stop calling me

    And what’s right is always missed

    By your blind stupidity

  • ....So stop your allegations

    that "fluff" is all we do,

    Or you'll find out the ETS

    will not be "soft" on you!

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