How can we step up to stop workplace bullying and harassment?

It takes courage to speak up about inappropriate behaviour at work and from experience we know that CIPD members reach out to their peers here in our Community. There is quite a bit of evidence from these forums that this behaviour is quite common, and we often discuss what we can do if allegations are made. 

We have a specific group to discuss bullying and harassment (although I've posted this to an open access group for a wider circulation).

This is in the news again at the moment and it would be good to hear how you think HR should tackle bad behaviour and toxic culture in the workplace. 

 Sharing experiences helps us all to have the confidence to step up and lead in creating safe cultures for everyone.

CIPD research shows mixed and disappointing results on the ability of managers and organisations to deal compassionately and effectively with complaints.

The people profession must be at the forefront of fostering open, inclusive working cultures that don’t tolerate inappropriate behaviour anywhere in the organisation. People need to know they will be listened to, treated fairly and that complaints will be acted on quickly and resolved. This gives a clear signal to the workforce that bullying and harassment won’t be tolerated and supports better working lives for everyone.

Conflict ranges from low-level differences of opinion to more serious incidents of bullying and harassment. These can become even more likely if bad habits become entrenched in company culture, so it’s vital that we and our employers are proactive, and act swiftly on any unwanted behaviour.

Finally, I just wanted to signpost our resources on navigating this space here.

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  • As part of my degree (Psychology) I studied a module on Workplace Psychology and my dissertation looked at perceptions of bullying behaviours.
    What I discovered is that the higher up the hierarchy people climb the less severe they consider bullying behaviours. For example, a junior member of the team would usually rank micro-managing or name calling as severe bulling behaviours but senior managers would rank them both as low-level bullying behaviours.
    And therein lies a significant issue. If the people in a position to deal with bullying perceive the behaviours being complained about as minor issues while the focus of the behaviour see it as bullying then where is the impetus to deal with it?
    The people responding to my survey were not HR professionals - they were all employees at varying levels within the banking industry and the common denominator was their membership of a couple of banking unions (the unions distributed my questionnaire for me). I should also add that this was about 20 years ago.
    I would be the first to admit that attitudes and behaviours have changed immensely over the last 20 years but could my findings still hold true? Could this still be at the root of why we find it so hard to deal with bullying?

  • That's very interesting, . Behaviour that is pernicious can have just as devastating an impact as a single, gross act.
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