I would suggest all your previous experience could be helpful in HR especially customer service.

Hi Beatriz,
The most honest advice i can give is look at entry level HR roles or admin based roles that dabble in HR. The CIPD qualification is great for your CV, but experience is vital in securing a position.

If you really want to transition into HR, you may need to take a pay decrease and work at a lower level than you are currently, in order to get your 'foot in the door'.

I remember when i didn't work in HR looking for HR roles ... all wanted experience. I took a more general admin role, that allowed me to absorb a few HR related tasks and made it clear i was happy to take on anything HR related. I now work as a HR Manager and have 5 years experience.

I do think transitioning from another role is difficult, because you will be at a certain level and wont be able to achieve that level in a HR field. People on here have also mentioned speaking with your local CIPD branch for advice and guidance, I've never done it myself but could be a good route.
Best of luck

Hi Beatriz - lovely to hear you want to move into an HR role and are considering a CIPD qualification. I'm really happy to chat through pros and cons of the different levels for you if that would help. I speak with a lot of people about the qualifications and we find career changers are mostly better off with Level 3 and we encourage a move into an HR role during the course and support with CV reviews etc to help you to do that. You have some really good experience there so there will be transferable skills of course so Level 5 might be an option too - your decision will depend on a number of factors. DM me if you'd like some help to explore your options. Jackie