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I've just gained my very first HR Advisor role! Any advice?

James Webber

Hi all,

As the title suggests, today I was very, very happy to acquire my first HR Advisory role after a number of years of trying to progress! 

I'll be working in a team that solely deals with sickness advisory support/case work. I should also state that I've never worked within this organisation before so I'm sure that I'll be able to get some tips and tricks internally when I start in a few weeks time.

However, before that I wanted to try and get some feedback about how you all coped with your step up to the Advisory level?
Was there anything that you wish you'd known then that you do now?
Do you have any tips that you think could make the transitional process easier for me or potholes that I should look to avoid?

Your advice doesn't have to directly related to sickness management, I'm sure that I can make any advice you give, relating to case work/advisor work, applicable to my new role.

P.s. But please don't give me all your horror stories all at once! ;)

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  • I think my best advice would be not to put yourself under pressure to know everything by heart straight away. When I first moved into advising I thought I had to know each policy inside out, they were changing each year. May be simpler for you having a key focus on one area but its ok to come back to someone once you have checked the policies to make sure you are doing the right thing. Also take the opportunity to keep up with annual employment law changes - you should be able to access them here if your company doesn't provide them.

    Also, with this kind of support work its quite easy to get pulled into the emotion of each case. While its super important to be empathetic, there is a bigger picture for the company around what is fair and reasonable. I have had some sad cases where colleagues have had have ended up leaving due to capability to do their job. Where that can be incredibly emotional at the time and the change is scary, in some cases its turned out to be the best thing for the colleague to move on and take some time to heal and find something they are able to manage rather than clinging to something they can't. Being understanding but not owning others emotions can be a real skill in this role. Good luck, it can be incredibly rewarding!!
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  • I think my best advice would be not to put yourself under pressure to know everything by heart straight away. When I first moved into advising I thought I had to know each policy inside out, they were changing each year. May be simpler for you having a key focus on one area but its ok to come back to someone once you have checked the policies to make sure you are doing the right thing. Also take the opportunity to keep up with annual employment law changes - you should be able to access them here if your company doesn't provide them.

    Also, with this kind of support work its quite easy to get pulled into the emotion of each case. While its super important to be empathetic, there is a bigger picture for the company around what is fair and reasonable. I have had some sad cases where colleagues have had have ended up leaving due to capability to do their job. Where that can be incredibly emotional at the time and the change is scary, in some cases its turned out to be the best thing for the colleague to move on and take some time to heal and find something they are able to manage rather than clinging to something they can't. Being understanding but not owning others emotions can be a real skill in this role. Good luck, it can be incredibly rewarding!!
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