PM magazine login issue

Hi Ben... I'll ask a colleague whether this is a known 'issue' and to get in touch with you.

Hi Steve, that'd be great thank you! Much appreciated .

Hi Steve, thanks for getting back to me so quickly on this, appreciate the response , unfortunately I've tried all sorts, different browsers , different internet settings you name it! Even tried on a whole separate computer but to no avail ! I will email the above and hope they can resolve :).

I tried Safari and Firefox, cache and cookies cleared but would still be logged out as soon as I tried to read anything from the magazine.

same here Steven , did all the same things, across all my devices .

Hello Ben. I have had the same issue for the last few months, and across all my devices also. Did you get it resolved in the end? If so, what steps did you take? Thanks.

Thanks Steve. I did - and spoke to them on the phone. 14 days ago. And it still hasn’t been resolved. What is the best channel to get this escalated through?

What a poor experience with the CIPD.

It took 3.5 week for the issue to resolved, including me having to push back on several occasions. As mentioned by Sharon above, this primarily stems from the fact the website is not managed by the CIPD themselves - so each interaction with Membership Enquiries has to be relayed back to the IT Team, and visa versa.

The IT team tried to lay blame on a Safari browser privacy setting to stop websites tracking you (Prevent Cross-Site Tracking) - without a thought for the ethical questions this raises as to why it is mandatory to allow the PM website to track you if you wish to access content. However, my issue was across multiple devices - including Windows computers. Furthermore the individual assisting me at Membership Enquiries also replicated the issue on their computer. Without any intervention from me, these started to work after the IT team responded blaming a Safari setting. So there was obviously an issue at PMs end, but they would not acknowledge this and tried to blame the end user instead!

The experience has definitely left a bad taste in the mouth.

Sorry to hear that, James. I'll flag this up line management here at CIPD.

I have an issue I've never had before - clicking onto the links in the PM Daily emails. It tells me I need to log in, I try to do so, it says success them immediately says logging out.... and round and round.... can anyone advise at all? Thanks

My problem has been promoted to the database team, if I have any luck I will post the solution.

My suggestion is to email the membership team and describe your issues - membershipenquiry@cipd.co.uk

My problem has been promoted to the database team, if I have any luck I will post the solution.

My suggestion is to email the membership team and describe your issues - membershipenquiry@cipd.co.uk

The solution from the CIPD team is

"Please enable third-party cookies’ in your browser. This requires adjusting your browser settings by turning off the ‘Prevent Cross-Site Tracking option' and then try and access the content again.

Please preferably use Google Chrome and confirm the the browser version (you can find this in the settings of the browser, this will then allow you to confirm whether the 'Third-part cookies' setting is blocked"

I do not intent to reduce my privacy settings in order to look at PM magazine so I will have to live without access but maybe others are happy to allow cookies to track them across different sites in which case try the above suggestions and hopefully these will work.

Ahh the Google Chrome browser recommendation. That's good to know. It's a shame it doesn't work well on firefox which is my go to but it explains a lot of things. Thank you.

Sharon, Firefox will block tracking automatically but you can turn it off for specific sites. FireFox - Settings - Privacy & Security. At the top of the page is 'Enhanced Tracking Protection' and a box called 'Manage Exceptions'. Here you can specify a site which will allow for tracking.

The downside is all the different cookies from the CIPD, Google, YouTube etc will now be able to track you but it might give you access to PM magazine.

Thanks Steven. I love firefox and the protection it gives me and I am also happy to use other browsers where I know they respond better for different things. I'm happy to add P to the list. I'd love for better search functionality across the PM site but guess that's to do with who runs that and how it does or does not integrate and investment priorities.