PM magazine login issue

I have a regular issue with logging on to different parts of the site even though I am logged in. It's good to know I am not alone and also that it might not like my browser choice, poor Firefox doesn't always get the best from sites which is a shame but I, like you, tend to use different ones for different applications or when I know that might be a problem.

Personally, I think it is as a result of People Management being run by other people - ie not the CIPD but the publishers of the magazine. I find the site for PM not as smooth and the search functionality poor. I look for an article with the writer name or even the full title from the hard copy magazine and i still can't uncover it.

I do hope one day there can be some investment to make the user experience across the whole of the suite of CIPD resources more seamless.

I have sent my feedback through to the CIPD service on email and mentioned it so hopefully the more people who mention this the more likely it will get fixed in the future.

Thanks Steve. I did - and spoke to them on the phone. 14 days ago. And it still hasn’t been resolved. What is the best channel to get this escalated through?

I didn't have this issue until today and I remembered I'd seen your post about it. Frustrating! I take it you're still encountering the same problem - or was the customer service team able to help?

By coincidence, I tried today but still no improvement, email sent to membership services who say "We aim to respond to you within 5 working days".

What a poor experience with the CIPD.

It took 3.5 week for the issue to resolved, including me having to push back on several occasions. As mentioned by Sharon above, this primarily stems from the fact the website is not managed by the CIPD themselves - so each interaction with Membership Enquiries has to be relayed back to the IT Team, and visa versa.

The IT team tried to lay blame on a Safari browser privacy setting to stop websites tracking you (Prevent Cross-Site Tracking) - without a thought for the ethical questions this raises as to why it is mandatory to allow the PM website to track you if you wish to access content. However, my issue was across multiple devices - including Windows computers. Furthermore the individual assisting me at Membership Enquiries also replicated the issue on their computer. Without any intervention from me, these started to work after the IT team responded blaming a Safari setting. So there was obviously an issue at PMs end, but they would not acknowledge this and tried to blame the end user instead!

The experience has definitely left a bad taste in the mouth.

Sorry to hear that, James. I'll flag this up line management here at CIPD.

I have an issue I've never had before - clicking onto the links in the PM Daily emails. It tells me I need to log in, I try to do so, it says success them immediately says logging out.... and round and round.... can anyone advise at all? Thanks

My problem has been promoted to the database team, if I have any luck I will post the solution.

My suggestion is to email the membership team and describe your issues - membershipenquiry@cipd.co.uk

The solution from the CIPD team is

"Please enable third-party cookies’ in your browser. This requires adjusting your browser settings by turning off the ‘Prevent Cross-Site Tracking option' and then try and access the content again.

Please preferably use Google Chrome and confirm the the browser version (you can find this in the settings of the browser, this will then allow you to confirm whether the 'Third-part cookies' setting is blocked"

I do not intent to reduce my privacy settings in order to look at PM magazine so I will have to live without access but maybe others are happy to allow cookies to track them across different sites in which case try the above suggestions and hopefully these will work.

Ahh the Google Chrome browser recommendation. That's good to know. It's a shame it doesn't work well on firefox which is my go to but it explains a lot of things. Thank you.