Managing anonymous employee feedback on Indeed

Indeed is a little different to Glassdoor in that - assuming you have an account with them and aren't just a free user - they will actually allow you to re-set your company page to remove negative comments (and positive ones, though).

However, before leaping to this, you - and your business's leaders - need to appreciate some important points:

1. No one is 100% popular with everyone. This is especially true with employers. High ratings are suspicious and an absence of negative comments will make your profile look insincere.

2. You can respond to negative criticism. Doing so honestly and constructively says more good things about a company than eliminating it does.

3. You can encourage people to leave positive feedback so that the negative feedback looks like the minority voice it ought to.

4. You can't control your public profile by pretending it doesn't exist. Imagine advising a restaurant that had bad feedback on TripAdvisor. Should they hire a PI to discredit their critics? Or bribe a TripAdvisor employee to delete bad feedback? Or should they just try cooking better food, improving their hygiene rating and training their waiting staff to be more polite? Likewise with employers. If you want a better rating, try being a better employer!!

Indeed is a little different to Glassdoor in that - assuming you have an account with them and aren't just a free user - they will actually allow you to re-set your company page to remove negative comments (and positive ones, though).

However, before leaping to this, you - and your business's leaders - need to appreciate some important points:

1. No one is 100% popular with everyone. This is especially true with employers. High ratings are suspicious and an absence of negative comments will make your profile look insincere.

2. You can respond to negative criticism. Doing so honestly and constructively says more good things about a company than eliminating it does.

3. You can encourage people to leave positive feedback so that the negative feedback looks like the minority voice it ought to.

4. You can't control your public profile by pretending it doesn't exist. Imagine advising a restaurant that had bad feedback on TripAdvisor. Should they hire a PI to discredit their critics? Or bribe a TripAdvisor employee to delete bad feedback? Or should they just try cooking better food, improving their hygiene rating and training their waiting staff to be more polite? Likewise with employers. If you want a better rating, try being a better employer!!

Completely agree Robey!