Capability/Performance Improvement

Hi Community

I'm seeking thoughts on a capability process involving a senior employee with approximately 4-6 years' service.

We have identified a number of significant performance concerns (more of which have happened in recent times) which have culminated in a proposal to implement a formal Performance Improvement Plan. Some concerns have been discussed over time through performance reviews although do not point to recent issues, 1:1 meetings, management discussions, leadership feedback, executive coaching. However, I acknowledge that not every discussion was formally documented and I'm unsure how thorough feedback has been given in the past from their manager. Following the capability meeting, they stated that some of the issues included in the proposed PIP document had not previously been raised or documented and/or some are for expectations for them in their role moving forward - which they dont seem is fair or correct for a PIP.

The employee accepts two of the concerns raised but disputes others on the basis that they were not previously documented or formally raised, even though the manager explains the concerns are now major and detrimental to the business's success. 

The employee would like rather than a PIP , They are given expectations, if that is not met then they are given a verbal warning, then written warning. He says a PIP is usually the last resort so was questioning if the correct process is being followed, Company policy says the first warning, written warning would follow after a PIP. 

They are questioning the legality of the process - this is a genuine attempt for improvement and although they are feeling undervalued currently we want to do the best to remove the "stigma" thinking around the PIP - boot out route.

Parents
  • You've some great feedback already. I'm wondering if the concerns about the PIP are to do with it being seen or felt or experienced in the company as a route towards dismissal rather than as a means of formalising, agreeing, supporting and facilitating an improvement to meet the expectations of the role. If both parties are coming to this with an open mind, it will likely still be a shock to have a formal meeting to discuss performance but the manager needs to coach, support and put the right conditions in place and the other person needs to play their part to openly discuss their performance and what's need to help improve it. 

    I don't see a PIP as the last resort, it certainly is something more formal when other conversations on performance, whether that's at objective setting, review or development planning are not getting the results required of the role. The manager of this person might need some coaching and support to sharpen up their feedback and coaching skills with this individual so they can help them turn things around and also know what to do if performance does not improve. 

Reply
  • You've some great feedback already. I'm wondering if the concerns about the PIP are to do with it being seen or felt or experienced in the company as a route towards dismissal rather than as a means of formalising, agreeing, supporting and facilitating an improvement to meet the expectations of the role. If both parties are coming to this with an open mind, it will likely still be a shock to have a formal meeting to discuss performance but the manager needs to coach, support and put the right conditions in place and the other person needs to play their part to openly discuss their performance and what's need to help improve it. 

    I don't see a PIP as the last resort, it certainly is something more formal when other conversations on performance, whether that's at objective setting, review or development planning are not getting the results required of the role. The manager of this person might need some coaching and support to sharpen up their feedback and coaching skills with this individual so they can help them turn things around and also know what to do if performance does not improve. 

Children
  • I agree, I always cringe a bit when I see people insist that a PIP is clearly the start of exiting someone regardless of how we dress it up - and I wonder if I need to take off my rose-tinted glasses. But I much prefer to take the approach that we should all always be on "PIPs". A PIP is just a formal recording of targets, expectations and support. Yes, at each review you could move a step closer to getting a formal warning or exiting - but that is true every month, every day, for all of us. And it is far more likely to go in that direction if we don't formally document these targets and expectations in some way. A PIP and a PDP are essentially the same - just one is when you are slightly below par and one is when you are above par.

    This individual needs to understand and feel that the PIP is just giving them clear expectations

  • Sadly there will be plenty of people (managers and people in HR) who will see PIPs as a means to an end and if they view these as done deals to manage exits then this is a signal to all of their team about how they will be treated and it will undermine trust, psychological safety and set the culture and tone going forward. If people see them as a means to change course, that exits aren't inevitable and that sometimes people need extra support to change and develop, then they can be a good tool.