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Upgrade decision timescale

David Rees

Hi all

I am into my 8th week of waiting for a decision. On the 6th week I was promised by the assessment team that my result would be received today, 11th April. I understand the office closes at 4pm so the deadline has now passed, meaning my result is delayed. I emailed at 3pm and attempted to call at 4.30pm. Has anyone else had a similar experience?

Thanks

David

Parents
  • Hi David

    I've just spoken with our Assessment team for you - they've confirmed there was a slight delay due the the extended weekend in getting your results sent out to you, but they have advised you should receive these no later than 4pm today.

    If you do find that you haven't had this email by 4pm, please do let me know and I'll follow up with the team for you straight away. - Rhys, Customer Service
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  • Hi David

    I've just spoken with our Assessment team for you - they've confirmed there was a slight delay due the the extended weekend in getting your results sent out to you, but they have advised you should receive these no later than 4pm today.

    If you do find that you haven't had this email by 4pm, please do let me know and I'll follow up with the team for you straight away. - Rhys, Customer Service
Children