Are We Setting People Up to Succeed?

We've all seen it, or perhaps experienced it ourselves.

Someone is brilliant at their job. They're knowledgeable, highly capable, respected by their colleagues, and naturally become the obvious choice when a management opportunity comes along.

But managing people is a very different skill from doing the job itself.

Many managers find themselves leading teams not because they set out to become leaders, but because they excelled in their previous role. They're often referred to as "accidental managers."

This has been a big topic of conversation in my house recently. My 21-year-old daughter has applied for a Team Leader role after doing exceptionally well in her current position. One of the interview questions she was asked was how she would feel managing colleagues who have been with the organisation longer than her, people who applied for the role and weren't successful, and even friends she currently works alongside.

We often promote people because they're great at what they do, but we don't always equip them with the skills needed to manage people, navigate difficult conversations, build credibility, or lead former peers.

Management can be one of the most rewarding roles in an organisation, but it can also be one of the most challenging. The impact a manager has on employee experience, engagement, wellbeing and performance is huge.

There may be some new managers out there that could do with a bit of moral support or some practical advice and guidance to support them on their new journey so I’d love to hear your experiences and tips for those stepping into leadership for the first time.

Looking back, what's one piece of advice you wish you'd been given before managing people for the first time?

Or, if you're new to management, what's been your biggest learning so far?

P.S. I'll be sharing these tips with my daughter too Wink, so thank you in advance for any words of wisdom!

As a little return from me, the CIPD and FutureLearn offer a free People Management Skills course that's ideal for aspiring, new, or existing line managers looking for a refresher.

The course takes around 3 hours per week over 5 weeks and covers practical people management skills to help build confidence in leading others. There's also the option to purchase a certificate on completion if you'd like one.


Feel free to share it with anyone who is stepping into management for the first time, considering a leadership role, or simply looking to strengthen their people management skills. Blush

Parents
  • Accidental manager here! Well, that's how I started anyway. I was 21 and so incredibly proud of myself that I was the youngest manager in the organisation. For me, an absence of official management training meant I looked to the managers and leaders around me. I looked up to them, so to speak. 

    Unfortunately, personal pride and being surrounded by poor leadership clouded my judgement. I knew what it meant to be a good, kind and caring person - someone who cared for others. But, I let power become my style of management, as if you couldn't be a kind manager. I'd only seen task managers and not people managers. That's what I was used to seeing but I knew how I felt being managed that way, how my peers felt. 

    Somehow I forgot what it meant to be human. While I know that I am responsible for that shift in my behaviour, not knowing what good leadership looked like didn't help. I made an assumption that "this is what managers do, how they behave" but deep down, that wasn't my definition of a good person, not something I'd aspire to be. Why did I separate being a good person from being a manager? 

    I'm grateful to have been able to learn from my mistakes but it means accidental management is something I'm passionate about. It's certainly shaped my leadership today, but if I can support others to have a different start, I'd like to. 

    So in short, my advice:

    1. Don't forget what it means to be a good person. Management doesn't come without tough decisions or difficult conversations, but both of those tend to be a lot easier when you have good intentions and you think people, not just task. 

    2. Actively hunt for a mentor - and make your choices count. A good leader will make it their mission to 'give back' to those willing to learn. Take advantage of that. 

    3. Don't be afraid to be open or get things wrong, especially when you're young. Somehow you think you need all the answers, especially when you're faced with an environment where people may have been around a lot longer than you. You don't have all the answers, and so you shouldn't - there's no point in a team if one person can solve it all. Make it your mission to learn and never stop learning. 

    Wishing your daughter all the very best of luck. Exciting times ahead for her, I am sure! 

  • Really appreciate this Sam, and thank you for being so honest and upfront about how you started, your reflections and lessons learnt.  Love that, think people, not just task!  

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