Note taking technology

Hi everyone, 

I am keen to learn from other HR professionals who have use technology to change the way they do note-making for meetings (disciplinary, grievance, consultation etc). For instance, using voice recognition software or transcript services. 

It would be helpful to know:

- What change did you make?

- What provider do you use? 

- what have you found to be the pros and cons? 

- How has this impacted efficiency? 

Thank you very much in advance! 

Kim